Before contacting support
Apple Music connection
Confirm that your Apple Music subscription is active and that ForteSet has Media & Apple Music permission in iOS Settings. Disconnecting Apple Music does not automatically delete previously imported ForteSet music data.
Generation did not finish
A failed or timed-out attempt does not consume an Included Generation. Reopen the Session to check whether a server result was recovered before starting again.
Manage or cancel Plus
Open iOS Settings → your Apple Account → Subscriptions → ForteSet. Apple manages billing, cancellation, and refund requests.
Restore purchases
Open My → ForteSet Plus and choose Restore Purchases while signed in to the ForteSet account that owns the subscription. If the entitlement does not return, include the approximate purchase date in your support message; never send a receipt or payment-card details.
Export your data
Open My → Settings → Data & Privacy → Export Data. The export is generated for the signed-in account. If it fails, submit a privacy request instead of emailing plan screenshots.
Delete your account
Use the account-deletion control inside ForteSet. Access is disabled immediately. Remember that account deletion does not cancel an App Store subscription.
What to include
Tell us the app version, iOS/iPadOS version, device model, approximate time of the issue, and what you expected to happen. Screenshots are helpful if they do not contain private training, account, or third-party information. Never send your Apple ID password, verification code, Music User Token, API key, or payment-card number.
Product boundaries
ForteSet requires Apple Music for catalog playback and playlist creation. It does not support Spotify at launch, track live workouts, provide medical or rehabilitation guidance, or guarantee exact music synchronization to individual sets and repetitions.
Legal and privacy
See the Privacy Policy and Terms of Use. Privacy requests receive a substantive response within 30 calendar days from receipt, or sooner where applicable law requires. Ordinary support does not have a guaranteed response time, but we aim to reply as promptly as practical.